Skip to main content Facebook Twitter
Find an aged care home for you!  
On 1300 606 781

Support lines and support groups for older people

Getting older comes with a number of changes, for example, the transition from working life to retirement, changes to physical and mental health and even the loss of loved ones. It can be quite confusing and hard to know how to manage these challenges considering you haven’t gone through it before.

Last updated: February 23rd 2022
There are a range of support lines and support groups available to older Australians if they need help or assistance. [Source: Shutterstock]

There are a range of support lines and support groups available to older Australians if they need help or assistance. [Source: Shutterstock]

Key points:

  • Getting older can be a challenging and confusing time but you don’t have to go it alone
  • Support lines and groups can provide helpful guidance and information for older people who need it
  • Contact your local Council or community centre to find more community based support groups

There are a lot of support lines and groups available to give guidance and assistance to older people on their ageing journey.

These services are there to make sure older people feel supported and protected in their decisions in later life and can continue to live their life to the fullest.

Here is a collection of helpful support lines and support groups that can assist you as an older person:

Support lines

Easy to call and in most cases free, support lines or helplines are a fast way to get information when you need it.


  • CarerHelp 1800 242 636 – Information and resources for those in the carer role
  • Carers Australia 1800 242 636 – Advocacy group for carers and provides resources, information and support
  • Older Persons Advocacy Network 1800 700 600 – Direct access to speak to an advocate for advice, support and resources
  • Older Persons COVID-19 Support Line 1800 171 866 – For older Australians and their families and carers who require information and support
  • 1800 ELDERHelp – 1800 353 374 – For free advice and information about elder abuse



  • Aged Care Quality and Safety Commission 1800 951 822 – For making a complaint about a provider or researching into potential aged care services
  • Centrelink 13 24 68 – For accessing Government financial income support and older Australian entitlements
    • Aged Care Line 1800 227 475
    • Disability, Sickness and Carers Line 132 717
  • Department of Health 02 6289 1555 – For health and COVID-19 related resources and assistance
  • Medicare 13 20 11 – For assistance with Medicare-related enquiries
    • Australian Immunisation Register 1800 653 809
    • Continence Aids Payment Line 1800 239 309
    • Pharmaceutical Benefits Scheme (PBS) Service 13 22 90
  • My Aged Care 1800 200 422 – The online portal to accessing Government funded aged care services
  • MyGov 13 23 07 – Your personal portal to online Government services
  • Services Australia 13 24 68 – For assistance with Government payments or services
  • Seniors Health Card 13 23 00 – Financial assistance card to access cheaper health care and other discounts



  • Carer Gateway 1800 422 737 – Provides a range of services and support for carers, including respite, counselling, coaching, peer support groups
  • Independent Living Centres 1300 885 886 – For information about assistive technology and products to help remain independent
  • National Debt Helpline 1800 007 007 – Free financial counsellor assistance to get your finances in order
  • National Relay Service (NRS) – This service is for people who are deaf, can’t hear well, have difficulty using their voice or prefer to use Auslan on a call
    • Voice Relay number 1300 555 727
    • TTY number 133 677
    • SMS relay number 0423 677 767

Support groups

Places that can be good to contact to access different support groups can include local councils, community centres, senior centres, and hospitals or doctors clinics. Some aged care providers also facilitate support groups for residents, clients, and older people.

Additionally, if you know someone with a similar issue or condition, ask if they know of any support groups that you may be able to join.

These numbers and websites are just scratching the surface of services and groups that are available in Australia that are able to provide you with help, guidance and support.

If you don’t know where to start, contact your doctor for advice or get help from My Aged Care.

What support groups have you found beneficial to your health and wellbeing? Tell us in the comments below.

Related content:

Social support in your community
Allied health to assist with the ageing experience
How to get involved in your community

  1. Your Journey:
  2. Support lines and support groups for older people


Aged Care Guide is endorsed by
COTA logo
ACIA logo
ACCPA logo