While you wait for a support at home package, here’s how to get the care you need

Waiting for your Support at Home package can sometimes feel frustrating – especially when you or your loved one needs help right now. The good news is that there are practical steps and local resources you can tap into while you wait for your official funding and services to begin.

In this article, we’ll walk you through how to stay supported, safe, and connected at home during the waiting period.

Understanding the Support at Home Program

The Support at Home Program is designed to help older Australians live independently for longer by providing access to services such as:

• Personal care and daily living assistance
• Home maintenance and cleaning
• Transport to appointments
• Meals and shopping support
• Social and wellbeing activities

However, because demand is high, there can be a delay between your assessment and your package being activated. That’s why it’s important to know your options in the meantime.

Explore Short-Term or Private Support Services

While you’re waiting, many providers offer private, pay-as-you-go home care services. These can include cleaning, personal care, companionship, and transport.

Even a few hours of support a week can make a big difference to your comfort and safety at home. You can adjust or pause services once your funded package begins.

Tip: Ask providers if they can offer flexible short-term arrangements or discounts for people awaiting package approval.

Tap Into Local Community Services

Many community organisations, councils, and charities provide low-cost or volunteer-based services for seniors. These might include:

• Community transport or meals-on-wheels programs
• Friendly visitor or social connection initiatives
• Garden and home maintenance help

Reach out to your local council or neighbourhood centre – they often maintain lists of local support options.

Stay Connected With Your Assessor or My Aged Care

If your needs change or you feel unsafe at home, don’t hesitate to contact My Aged Care or your assessor. They can sometimes prioritise your application or arrange interim services if your situation becomes urgent.

Tip: Keep notes of your calls and emails. Clear communication helps make sure your needs are understood and documented.

Lean on Family, Friends, and Neighbours

It’s okay to ask for help. Whether it’s a lift to the shops, help with laundry, or just a friendly chat – your support network can make all the difference.

You might even discover neighbours or community members who are happy to lend a hand while you wait for formal care to begin.

Focus on Wellbeing and Safety at Home

Small changes can make your home safer and life easier while you wait:

• Remove tripping hazards like loose rugs or cords
• Keep essentials (like phones or medications) within easy reach
• Use assistive devices, such as shower chairs or grab rails
• Stay active with gentle movement or community exercise classes

Your GP or allied health professional can suggest simple adaptations or supports that help you maintain independence.

Waiting for your Support at Home package doesn’t mean you have to struggle on your own. There are many ways to get help right now – from local services and community connections to short-term private care options.