Beyond Blue urges aged care sector to prioritise connection during the festive season

The festive season is often portrayed as a time of joy, celebration, and togetherness, but across Australia’s aged care settings, many older people experience this period very differently. According to Beyond Blue, the holidays can significantly heighten loneliness, grief, and emotional distress, and the organisation is urging aged care providers, families, and communities to pay close attention to the silent signs of struggle.

Beyond Blue spokesperson and psychologist Dr Luke Martin says it’s often the absence of contact that raises the greatest concern.

“During the holidays, people expect connection and warmth,” he explains. “But for many older Australians – particularly those living alone or in residential aged care – this period can amplify feelings of isolation. It’s the calls we don’t get that worry us most.”

Why the festive season can be challenging for older adults

While many residents enjoy special events and visits from family, others find the season emotionally demanding. The transition into aged care, the loss of lifelong partners or friends, or the reality of limited social networks can all intensify at this time of year.

Some of the most common pressures include:

• Loneliness and isolation: Reduced mobility, limited transport options, and fewer family visits can leave older people feeling disconnected.

• Grief and change: The absence of loved ones or long-held traditions can heighten sadness during what is traditionally a family-oriented time.

• Relationship strain: Tensions within families or irregular contact patterns often become more noticeable.

• Financial stress: Even modest costs associated with gifts, outings, or rising living expenses can be overwhelming.

• Reduced routine: Changes to visiting schedules, staffing, or activity programs can impact emotional stability and wellbeing.

Dr Martin notes that these experiences aren’t limited to residents. “Carers, families, and aged care staff often feel the weight of responsibility at this time of year. It’s important they look after their mental health too.”

Growing demand for support

Beyond Blue continues to see increasing demand for its 24/7 Support Service, with the festive season consistently ranking among the most challenging times for callers. The organisation is urging people, particularly older Australians and those who support them, to seek help early instead of waiting until the new year.

“Support is available every day of the year,” Dr Martin emphasises. “No matter what you’re feeling – loneliness, stress, grief – you don’t have to sit with it alone.”

How the aged care sector can help

Aged care providers and workers play a crucial role in spotting early signs of psychological distress and fostering connection. Practical steps that can make a significant difference include:

• Checking in regularly with residents who receive fewer visits or who seem withdrawn.

• Creating low-pressure opportunities for connection, such as small group activities, shared meals, or one-on-one walks.

• Supporting cultural or personal traditions that bring comfort or familiarity.

• Encouraging families to stay connected through calls, cards, or short visits – even if travel isn’t possible.

• Promoting mental health resources and normalising help-seeking among residents, carers, and staff.

Support services available over the holidays

Beyond Blue wants the aged care community to know help is accessible around the clock:

• Beyond Blue Support Service (24/7): 1300 22 4636

• Web chat and email support: beyondblue.org.au/getsupport

• Online peer forums: forums.beyondblue.org.au

• Advice on coping with festive stress: beyondblue.org.au/mental-health/wellbeing/festive-stress

A reminder that nobody should feel alone

For many older Australians, the festive season is a chance to celebrate and connect. For others, it’s a period they hope will pass quickly. Dr Martin says the goal is to make sure every older person feels seen and supported – especially when the signs of struggle are quiet or hidden.

“A simple conversation, a brief check-in, or knowing where to get help can make all the difference,” he says. “This season, let’s make connection a priority.”