Have your say: in-home aged care pricing under review

National Seniors Australia is urging older Australians and their families to speak up about the affordability and fairness of in-home aged care. With reforms to home care delivery in the works, now is the time to ensure that consumer voices are front and centre.

Why pricing matters

For many older Australians, remaining at home with the right support is the preferred option — but navigating the cost of services can be a major barrier. Confusion over hourly rates, package management fees and what’s covered can make it hard for people to get the care they need without financial stress.

National Seniors CEO Chris Grice said that while service quality is important, cost is often the determining factor in whether people can access care at all.

“People are telling us they’re confused by pricing structures and they don’t always feel like they’re getting value for money,” Mr Grice said.

The government wants your feedback

The Department of Health and Aged Care is currently seeking input on how pricing should work under the new Support at Home program, which is set to replace the current Home Care Packages and Commonwealth Home Support Programme system.

A pricing framework is being developed to ensure transparency, fairness and quality — but the details are still being shaped.

National Seniors wants older Australians, carers and families to share:

• whether they understand current pricing models;
• if they feel charges are reasonable and reflect the care provided;
• what could be improved to make costs clearer and more manageable.

How to get involved

You can contribute your views via National Seniors Australia’s survey or by making a direct submission to the Department’s consultation process.

» Your feedback will help shape a system that works for the people it’s meant to serve.

To learn more or have your say, visit:
⇒ nationalseniors.com.au

Why this matters now

With the rollout of Support at Home planned for 2025, now is a critical window to ensure that future pricing models don’t disadvantage the very people aged care is meant to support. That includes:

• older people on fixed incomes;
• those in regional or remote areas;
• carers trying to coordinate affordable services.

As the system evolves, real-world insight from consumers will be vital in getting the balance right.

Talking Aged Care encourages readers to share their experiences, because your voice matters in shaping a better aged care future.

What do you think about this news? Let the team at Talking Aged Care know and subscribe to the newsletter for more information, news and industry updates.

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