According to Cynthia Payne, SummitCare chief executive, finding "understandable" information for customers about this important financial process is vital.
“More and more families are contacting us to enquire about their loved ones moving into SummitCare, and many of them have no understanding at all about the financial issues involved in this and what the process is,” she says.
The SummitCare video tells the story of Betty and her family.
“Betty has had a fall and spent some time in hospital, and can no longer live safely at home,” Ms Payne says.
“Exploring aged care options online makes Betty and her family feel like they are entering a maze. We believe our video, which is not just informative but lovely to watch, will help them navigate through the process.”
The video covers the aged care assessment process; finding an aged care centre; visiting Centrelink to complete the appropriate form; the financial choices available and the questions that must be asked; care costs; and how financial advisors can assist.
Watch the new SummitCare video.
“Moving into residential aged care is a very important life event, and it can be an emotional and difficult time,” Ms Payne explains.
“Our aim is to ease customer frustrations, and we hope our video will help many people.”
DPS Publishing leading the way in navigating aged care
Like SummitCare, providing clear and valuable information on easing the aged care transition of older Australians and their families is DPS Publishing – publishers of the DPS News.
For more than a decade, DPS Publishing has been a leader in producing numerous resources to help navigate the aged care system, including the financial issues associated with care in residential aged care, retirement villages and home care services and packages.
Through its hardcopy annual publication, DPS Guide to Aged Care and complementary website AgedCareGuide.com.au, valuable information is outlined on paying for care, advice from financial advisors and the potential financial implications of transitioning into an aged care facility.
Order a copy of the DPS Guide to Aged Care for your state or territory.