Hi Catherine,
Thank you for reaching out and sharing your concerns about Pearl Supported Care. We're truly sorry to hear that your experience has not met your expectations and we take your feedback very seriously.
To ensure that your concerns are addressed promptly by the appropriate department, we would appreciate it if you could fill out our feedback form. This will allow us to gather all the necessary details and take the necessary steps to improve our services.
You can access the feedback form here: https://www.southerncrosscare.com.au/form/feedback-form. If you are unable to access this link, please call our team on 1800 852 772.
Please know that we are committed to providing the best care possible and we value your input in helping us achieve that.
Thank you for bringing this to our attention.
Best regards,
Southern Cross Care