Melville Cares

For more than 40 years we have been supporting clients to live well at home. Should you choose Melville Cares and Western Suburbs Cares as your preferred provider we promise you the following:

A single point of contact to support you

You will have a dedicated Coordinator who you can get to know, and what’s important to you. We know it’s not easy to share some of your needs and issues, so it's important to have a person you trust, you have confidence in, and who is working for and with you.

Your Support Team

Having the right care team is often the area that causes the most frustration and we know it’s crucial to get right. Having different people providing your services can be frustrating and exhausting and sometimes you might feel it is easier to go without. We understand it can be tough to repeat what you want and where things are in your home. Because of this, building your support team is our number one challenge and opportunity. When we start your services, we build your team from available staff that we feel meet your preferences. If you then request to have a specific staff member at a particular time, on a certain day, we’ll do our very best to achieve this, however, it is quite possible we will call you back to say it’s another staff member for the requested time, or the requested staff member for another time.

What our clients and their families say about us

More than 95% of our clients have confidence in their Coordinator and say that they are responsive, proactive and stay in touch. We’re working on the other 5%! -Independent survey by Felicx

“The service mum is getting is just amazing. I hear about what others in other organisations are getting and we have no complaints.” -Daughter of client

We know how important it is to get the staff you know and trust. Almost 90% of our clients responded ‘always’, or ‘most of the time’ to getting the same staff. -Independent survey by Felicx

Help at home

    Domestic assistance
    Home maintenance
    Gardening
    Personal care and medication support
    Meal preparation
    Home modifications

 
Health support

    Occupational therapy
    Physiotherapy
    Nursing and assessments
    Mobility and strength
    Dietary support

 
Care management

    Support coordination
    Hospital discharge support
    Respite and support for carers