‘Signature’ to ‘PIN’ survey
Alzheimer’s Australia is seeking feedback from consumers as to their experiences with the move to mandatory PIN and their dealings with financial institutions in obtaining a ‘sign only’ card.
Alzheimer’s Australia is seeking feedback from consumers as to their experiences with the move to mandatory PIN and their dealings with financial institutions in obtaining a sign only card.
The mandatory use of Personal Identification Number (PIN) at point of sale (POS) came into effect 1 August 2014.
Over the past few months, Alzheimer’s Australia has been in contact with banks to ensure those consumers who are unable to use a PIN will be offered an alternative so they can continue to go about their daily activities such as shopping and banking freely.
ANZ, Commonwealth, NAB and Westpac claimed they would be offering a sign only card option to consumers unable to use a PIN.
They also indicated that they had been contacting consumers to advise of the upcoming move to PIN@POS.
The banks have not actively promoted the sign only card due to concerns that this option would be exploited by consumers who did not have a valid reason for not using a PIN.
This has placed the onus on consumers to contact their financial institution to see whether they are eligible for a sign only card and what the process of applying for one would entail.
To access the survey, or if you have any questions, contact Kristen Holdsworth on kristen.holdsworth@alzheimers.org.au.
