Seniors use government websites for info
A greater number of Australians are starting to “take up” new communication technologies, but the majority say there is the need for better skills and improved access to e-services – starting with government websites. A report, titled Interacting with Government: Australians’ use and satisfaction with e-Government Services 2011, reveals the internet, when available as a choice, is the most frequently used channel to get in touch with the government.
A greater number of Australians are starting to “take up” new communication technologies, but the majority say there is the need for better skills and improved access to e-services – starting with government websites.
A report, titled Interacting with Government: Australians’ use and satisfaction with e-Government Services 2011, reveals the internet, when available as a choice, is the most frequently used channel to get in touch with the government.
Those aged 65 years and over indicate the need for better e-government services, while nearly half of all Australians claim their most recent contact with the government was through its websites.
The federal government is reportedly the most commonly accessed with 49% of people jumping online, while state and territory local government websites were accessed by 23% and local government 28%.
As the population ages, Special Minister of State, Gary Gray, says people “now more than ever” expect the government to provide its services online wherever possible.
“The challenge for the government is to continue to deliver quality online services and to keep pace with the new technologies,” he says.
How do you communicate your thoughts to the government and do you find its websites useful? Share your thoughts by commenting in the box below.
