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Record one million calls for interpreting services

A record one million calls were made to the Australian Government’s Translating and Interpreting Service (TIS National) in the 2008-09 financial year, a milestone in the provider’s 36-year history.

TIS National is a Department of Immigration and Citizenship interpreting service for people who do not speak English, and for English speakers who need to communicate with them.

The Department’s recent launch of a business card-sized ‘I Need an Interpreter card’, which has an ‘I speak’ space for clients to include their native tongue, has raised awareness among communities of the service.

The Melbourne-based TIS National Contact Centre (131 450) services all of Australia and provides phone interpreting around the clock in more than 160 languages and dialects.

TIS National helps non-English speakers communicate with government departments, private businesses, emergency services and community-based organizations.

The highest demand languages in 2008-09 are (in order): Mandarin, Arabic, Vietnamese, Cantonese, Korean, Persian, Turkish, Spanish, Greek and Russian.

On-site interpreting is also available by appointment.

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