NSW elder abuse helpline taking calls

A new elder abuse helpline is now taking calls.

The NSW Elder Abuse Helpline was a key priority identified in the NSW Ageing Strategy and will provide an outlet for seniors who are “suffering in silence”.

NSW Minister for Ageing, Andrew Constance, claimed according to the Australian Institute of Criminology, as many 50,000 people aged 65 years and over in NSW have experienced some form of abuse or neglect – whether it be physical, psychological or financial.

“The new helpline will provide practical assistance to older people, family members, frontline service and support staff and provide them with ways to respond and reduce abuse of this vulnerable group,” Ms Constance said.

He added the helpline would provide “practical guidance and advice” to older people living in the community, including information about how to appoint or change a power of attorney, speak to Centrelink or their bank if they’re concerned about financial abuse.

Tackling the abuse of older people is a key priority of the NSW Ageing Strategy, which focuses on prevention, early intervention and support for older people, their families and carers.

To view the strategy which launched last year, visit www.adhc.nsw.gov.au/ageing

Complaints about suspected abuse occurring within a residential aged care facility should be directed to the Aged Care Complaints Scheme on 1800 550 552.

The NSW Elder Abuse Helpline is a state wide service to the community and is free to call on 1800 628 221.