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Lifeview’s food appreciation program named Asia’s Best Hospitality of Care

Victorian aged care provider Lifeview Residential Care was awarded the Asia Pacific Eldercare Innovation Award for Best Hospitality of Care for it’s food appreciation program at an awards night in Singapore last week.

Madeline Gall accepting the Asia Pacific Eldercare Innovation Award for Best Hospitality of Care for Lifeview

The program, which involves Lifeview residents in menu planning, enhances the dining experience and quality of living for older adults.

“Food and the overall dining experience are very important to us,” says Lifeview CEO Madeline Gall.

”Meal times and our menus are designed to be an event, something to look forward to.”

Ms Gall says resident menus in aged care are a constant source of opinion, bound by budgets, dietary restrictions and departmental ‘guidelines’.

“So creating a menu that is exciting, nutritious, on budget and most of all, embraced by residents is an ongoing challenge,” she adds.

“In response to this challenge Lifeview created a Food Appreciation Program. The program is all about asking, listening, consulting and where needed change – it gives independence and choice back to the resident”, Ms Gall explains.

The Lifeview Food Appreciation Program involves quarterly meetings where residents sit down with the chefs and discuss the previous menus, what they did and didn’t like, seasonal variations and plan for the next round of menus.

Residents are encouraged to create their own menus, supply family recipes, and are able to give feedback on presentation and the overall quality of the food service.

“What we have seen is a decrease in the use of supplements, residents maintaining healthy weights, and with regular change and innovation appetites peaking. Basically, residents are consuming more food”, according to Ms. Gall.

 “We are honoured to have been recognised by the Asia Pacific Eldercare Innovation Award judging panel for the work we are doing in the aged care dining and food service arena,” she says.

“This is a remarkable achievement that all at Lifeview are proud of.”


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