ECH announces new Chief Executive

The former CE, Dr Panter, resigned from the position after seven years and has moved into the position of CE at disability provider Minda.

Ms Scapinello has over 20 years experience in executive roles in multiple areas, including aged care, retirement, commercial, retail, residential property, and consumer goods. She has specialised skills in customer experience and engagement.

With this new role, Ms Scapinello says she is looking forward to taking on the role and is honoured to be chosen to lead ECH.

“I am delighted to be joining ECH at such an exciting time and have the ability to build on the organisation’s existing capabilities in service delivery, excellence, innovation and empowering our clients and residents to live well and live long,” explains Ms Scapinello.

“It’s my belief that by creating strong relationships, developing, and nurturing teams and co-creation of great ideas you can deliver remarkable results.

“I am committed to supporting and improving the wellbeing and lives of all within the ECH community and look forward to focusing on the needs and expectations of our clients, residents and staff today, and into the future.

“By building strong communities we will continue to foster concepts of promoting independence, wellbeing and living at home for longer.”

She adds that she is looking forward to returning to her home state of South Australia after living and working in New South Wales (NSW) for 22 years.

Ms Scapinello’s most recent role was as Chief Digital Officer (CDO) at RSL LifeCare NSW, where she became well known for her customer centricity when making decisions.

Previous roles Ms Scapinello has held include Head of Brand and Customer Strategy at property group TOGA and National Brand, Customer and Marketing Manager at property organisation GPT Group.

Chair of the ECH Board, Rosina Hislop, says Ms Scapinello is a perfect fit for the organisation as she has a great passion for people and always aims to make customers the heart of decision making.

“Claire’s passion for listening, understanding, and responding to the needs and expectations of customers today, and in the future, will result in delivering the best possible client experience. With her warm and engaging style, she will continue to engage and empower our team,” says Ms Hislop.

“Claire has shown in previous roles that she consistently identifies areas that add value, while listening and acting on insights that drive continuous improvement by taking complex problems and distilling them into simple solutions.

“We are thrilled to welcome Claire as fresh leadership to our highly capable Executive Team and look forward to working closely with her.”

Mark Watson, the Interim CE for ECH, will be assisting Ms Scapinello and the team to transition to her leadership.
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