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Create a residential age care experience like no other

Feros Care's Sarah Marciano is committed to delivering excellent residential aged care services, which earned her a spot as one of the finalists for the National Community Service in Aged Care awards.
Feros Care’s Director Residential and Clinical Services Sarah Marciano with a resident at Byron Bay Village.

Ms Marciano, Feros Care’s Director Residential and Clinical Services, has dedicated herself to ensuring Feros Care residents “Don’t just live with us, they come alive with us!”

Her vision is to fulfill the changing needs, desires and expectations of older Australians and to create a residential age care experience like no other.

“My team’s ethos is that our villages are home to our residents, as we – staff and volunteers – are guests in their homes. Our residents are always our number one priority and I feel privileged to be able to work with seniors,” Ms Marciano says.

“Our villages are something special, they are filled with love, friendship and respect. We encourage our residents to continue to live a full life, to stay healthy, active and connected within the village, to their friends and family and their community. 

“We respect every person’s choice and decisions, and focus on strengthening their capacity to remain in control and to live the way they want for as long as possible.

“We aim to make every day something to celebrate and help our residents find pleasure in everyday activities,” she says.

According to Feros Care chief executive officer Jennene Buckley never before has the spotlight shone so bright on aged care. Especially with Australia’s growing ageing population and the demands for innovative care and support increase.

Ms Buckley says “Being recognised as a finalist is an outstanding achievement for Sarah and her team, who have worked hard to transform residential aged care into something special.

“Sarah was instrumental in developing and implementing a new model of care, known as the Byron Model, which focused on creating positive, living environments where residents are encouraged to continue to stay healthy, active and engaged in life within and outside the villages.

“Sarah’s team is showing that seniors can come into aged care and revitalise, and can create a new and fulfilling chapter in their lives.

“Sarah and her team are committed to enhancing residents’ quality of life, and as a result, they have created villages that are renowned for being quaint, relaxed and welcoming environments,” says Ms Buckley.

The MOA Benchmarking Community Service in Aged Care Award recognise medical and health professionals or volunteer workers that are supporting the Health and Wellbeing of residents in Aged Care.


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