BaptistCare says ‘YouChoose’ your care

The new home services product captures and delivers on three key principles; choice, clarity and control.

The federal government’s Living Longer. Living Better aged care reforms require all aged care providers to change current home care packages to a Consumer Directed Care (CDC) model from 1 July 2015.

Annette Hili, BaptistCare general manager home services, tells the organisation’s Trust magazine, it is a big change for the aged care industry.

“It’s a change to how services are provided to clients living in their homes, but the changes also impact on the culture and history of how organisations, including BaptistCare, have planned and implemented our care systems,” Ms Hili says.

BaptistCare plans to convert 1,568 home care packages to the new CDC model by the conclusion of June.

“In becoming a competitive organisation and developing a product that is responsive to the needs of an ageing population, it came down to distilling our purpose,” Ms Hili says.

The YouChoose service aims to take complicated aged care terminology and make it simple.

It then puts choice and control in the hands of the client, allowing them to decide what is important for them to live their best life.

YouChoose gives seniors and their carers access to individualised care and support straight into their home, dividing care services into four areas: health, community, home and independence.

Each of these areas is then tailored to the needs of each individual client. Government assessed clients will choose how and what to spend their subsidy on, and will then have the option to “top up” and receive additional care or services.

BaptistCare’s YouChoose integration began in November 2014, and will be available to all customers by 30 June 2015. For more information about YouChoose, call 1300 275 227 or visit www.baptistcare.org.au