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Aged & Community Services Australia names outstanding providers in NSW

The Royal Freemasons’ Benevolent Institution (RFBI) has been named Provider of the Year at Aged and Community Services Australia's (ACSA) 2019 Aged Care Awards held in New South Wales on 25 July at the Doltone House in Hyde Park, Sydney.

Board members from The Royal Freemasons’ Benevolent Institution (RFBI) accepting the Provider of the Year award, Louanne Riboldi, COO; Frank Price, CEO, and David Adams, RFBI Chairman. [Source: RFBI]

Not the only provider to be recognised, the award night celebrated and highlighted the achievements and contributions of organisations, teams and individuals in the aged care industry in NSW over the last year.

The winners were announced on 25 July at the Doltone House in Hyde Park, Sydney, with Crowley Care winning Regional, Rural, Remote Provider of the Year, and McLean Care won the Innovation in Service or Design award for their Hector VR program.

ACSA also recognised individual people in the industry, including Karen Slater from Bundaleer Care Services - Distinguished Service in Care; Janean Cole from Anglican Care - Employee of the Year; Irene Reeves from Koonambil Aged Care - Volunteer of the Year; and Carol Goodger from Warrigal - Trainee of the Year.

The winners will head to ACSA’s National Awards presented during the organisation’s 32nd National Summit in Melbourne on 8-10 October.

RFBI was delighted to be named the winner of the ACSA Provider of the Year award and is honoured that the organisation and its team members have received such high accolades in the industry.

Chief Executive Officer of RFBI, Frank Price, says it was an honour to receive the award, however, it would not be possible without all the people working across the organisation who share his passion for people.

“I am so proud to have RFBI awarded the NSW ‘Provider of the Year’ Award by ACSA. Our team work very hard to ensure our residents and clients live the best life possible. We all share a passion for people and I am delighted to have their hard work recognised by this prestigious award,” says Mr Price.

“The Royal Commission has put a spotlight on instances where residents and families have been let down and not provided with the care and support they deserve and these have been well covered in the media. This is not the full picture though – most aged care workers are doing a wonderful and essential job to ensure our older population live the best life possible.”

“I am extremely proud of the team we have here at RFBI and I want all aged care providers to continue to celebrate the great work aged care workers are doing to improve the lives of people in their care.” 

The not-for-profit aged care provider has been implementing new initiatives over the last year to bring joy to their residents, which contributed to their winning award.

These initiatives at RFBI include a Pets Welcome program at their village in Dubbo; personalised doors to help residents living with dementia to feel more at home; the My Wish List program at their village in Goulburn making residents’ wishes come true; and a Dine with Dignity program which provides invisible assistance to those with dexterity and eyesight difficulties.


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