The Aged-care Rights Service Inc provides free confidential advocacy and legal services in NSW
Many people feel uncomfortable raising a complaint or concern. It can be particularly difficult for frail and elderly people, especially if their complaint is about a service that they are dependent on for meeting their most basic daily care needs.
Advocacy is a process, advising, speaking up for, or representing a person:
- It involves taking the side of the consumer
- It involves the rights or entitlements of the consumer
- It seeks to redress a consumer’s feelings of powerlessness – empowering the consumer.
TARS’ aged care advocates assist residents living in Commonwealth funded aged care homes, recipients of Home Care Packages, frail aged people receiving CHSP services and their representatives.
The Aged Care Act 1997 and The Aged Care Principles include the Charters of Residents’ & Clients’ Rights and Responsibilities ensuring the rights of residents and recipients are protected, explicitly stating that they have the right to:
- Full and effective use of their personal, civil, legal and consumer rights
- Quality care, privacy, dignity and respect, and to continue cultural and religious practices
- Importantly they have the right to complain, have access to advocates and to be free from reprisal, or a well founded fear of reprisal in any form for taking action to enforce their rights.
TARS’ advocates welcome contact from residents, care recipients and their carers. They will listen to your story, clarify the issues, identify your rights, identify desired outcomes, provide information and if requested, speak up for you.
Education sessions are presented on all TARS services to audiences of older people, their representatives and those who provide aged care services.
For more information phone 9281 3600 or NSW country callers 1800 424 079.
You can also send an enquiry using the tab above or visit our website.