Aged Care Assistance Service
Confused and overwhelmed about finding an aged care home? Need help from a real person to guide your family through the transition to aged care?
Aged Care Guide is working with aged care experts to provide a free and individually tailored aged care assistance service that will give you step-by-step support, guidance and expertise throughout the whole process. From getting assessed, finding a home from their network of partners, understanding aged care fees, negotiating the price and help with paperwork, these professionals will do the heavy lifting and running around for you. We’ll even accompany you when you tour the homes.
They can assist you at any point during the process, whether you're just starting to look at options or are ready to find a care home.
All this, at no cost to you or your family.
How does it work?
Our experts are connected with a network of hundreds of aged care providers across the country, from big aged care providers to smaller, boutique nursing homes. Whatever your preference or location, they can help you find the right care home for you.
When you call us on 03 7018 2155 or request a call back through the form above, one of our aged care coordinators will talk with you to understand your needs and circumstances.
They may then organise a face-to-face meeting, video or phone call with you and your family about your preferences and wishes to help them connect you with the providers that offer the best care and support for your needs and circumstances.
They can also help you organise any assessments that are required to help with accessing Government funding, assist with forms and applications and answer any questions you may have about fees and charges.
With their expert advice, you can feel confident that you'll be able
to make an informed choice when deciding on a provider, and be supported
by an independent advocate to answer any questions you may have along
Who will I speak with?
All consultants answering the phone have extensive knowledge of the different home and aged care options and have been working in the industry for over ten years.
They are fully qualified case managers who will take the time to listen to you, understand your situation, answer any questions you may have and provide you with transparent and comprehensive advice.
Consultants are based in the State or Territory they focus on and this local knowledge and expertise is important so that you can be confident they know the local area and providers.
How is this service free?
The Aged Care Assistance Service is able to provide their personalised services free of charge to you because they are funded by the aged care providers from their network.
Their extensive network of aged care homes and providers covers the whole State and can match the care needs, budget and preferences you outline.
If you prefer a different provider outside of this network our consultants can still assist, however there will be a small charge to you depending on the service. Any costs will be made clear upfront so contact our consultants on 03 7018 2155 to find out how we can help you.