As part of our ongoing improvements to Aged Care Guide, we’ve enhanced the MyGuide Provider Portal to give aged care providers better visibility of consumer behaviour, interest levels, and enquiry activity. One of the most valuable features is the Shortlist Requests dashboard – a central hub where you can track every instance a consumer has shortlisted your service.

Whether or not a consumer submits an enquiry, the system records their activity so your team can gain clearer insights into demand, interest, and upcoming care needs.

Part one: An introduction to the refreshed website and the compare providers tool

What is the Shortlist Requests dashboard?

Every time a consumer adds your aged care home or service to their personalised shortlist, it appears in your dashboard. This includes high-intent families who have pressed “Enquire,” as well as those who are still browsing and comparing options.

At a glance, your team can see:

• Who is showing interest in your service

• Which profile they viewed

• When the request came in

• How urgent their needs are

• Whether they have made an enquiry or not

This helps you understand not just who is enquiring, but who is considering you.

Part two: An introduction to the personalised shortlist for consumers

Breaking down the dashboard columns

Each row in your Shortlist Requests table provides important information about a consumer’s interaction with your listing. Here’s what each column means:

Request ID: A unique identifier for the individual request or interaction.

Referrer details: The name of the consumer, and whether they’re searching for themselves or on behalf of someone else.

Profile: The specific aged care home or service of yours they added to their shortlist.

Date & time received: The exact moment the shortlist request was created.

Time since initial enquiry: How long ago the family first explored your listing.

Request priority: Shows whether the consumer’s needs are urgent or non-urgent, helping you plan appropriate follow-up.

Status: This is one of the most important indicators — it tells you whether the consumer has submitted an enquiry or is simply reviewing options.

Status labels explained

Understanding the status labels helps you interpret where a consumer is in their decision-making journey.

Lead Pending

The consumer has shortlisted your service, but has not yet sent an enquiry.
You will not see their contact details until they take that next step.

In Shortlist

The consumer actively added your service to their personalised shortlist but has not made contact yet.

When the Consumer Presses “Enquire”

This is the moment the consumer becomes a lead.
Once they submit an enquiry:

• Their contact details become visible to you

• A new lead appears instantly in your dashboard

• You receive an immediate email notification

• They can send you a message through the secure portal

This ensures you can follow up quickly with families who are ready to take action.

Why Shortlist Requests matter to providers

This feature gives your team visibility that extends well beyond traditional enquiries.

You can now:

• See which consumers are showing interest before they reach out

• Monitor engagement across all your services

• Identify higher-intent families

• Prioritise urgent care needs

• Improve follow-up workflows and conversion rates

It’s a simple but powerful way to understand your audience and respond faster.

Part three: An introduction to the My Guide provider portal

Important: Keep your contact email updated

All enquiries are automatically sent to the email address you have listed in your MyGuide account, specifically under your Compare Provider user.

If this email is incorrect or outdated, your team may miss enquiries.

If you’re unsure whether your contact email is current, our team can check it for you:

info@agedcareguide.com.au
1300 186 688

The Shortlist Requests dashboard gives your organisation full visibility into consumer interest, shortlist activity, and new leads – all in one place. It’s designed to help your admissions or sales team work more efficiently, follow up faster, and ensure no enquiry is overlooked.

If you’d like help navigating the portal or updating your details, our team is here to support you every step of the way.