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Need help navigating your aged care choices?

We help senior Australians navigate the complex aged care system in a number of ways. Some prefer our hard copy DPS Guide, some prefer taking their search online to Aged Care Guide and some just want to speak to a knowledgeable person who can talk them through their next step in the aged care journey.
You'll find the Consumer Concierge feature on all listings on
You'll find the Consumer Concierge feature on all listings on

Complementing our leading suite of aged care information resources, the added Consumer Concierge feature on Aged Care Guide enables you to use specialist advice to find additional support to suit your needs.

To assist you on your journey, we’ve teamed up with Care Guidance, a placement consultancy dedicated to helping families find the right aged care and COTA Victoria, a seniors advocacy group advancing the rights, interests and futures of senior Australians.

Join the millions of people using Aged Care Guide each year to find suitable, affordable aged care services to meet their needs.

How does it work?

You’ll see the Consumer Concierge icon on the bottom right corner of each listing on Aged Care Guide (currently only available for specific regions in Victoria)

Simply click on the icon to start your chat. You’ll be asked a couple of preliminary questions to determine your basic needs and your details will be passed on to Care Guidance or COTA Victoria.

All contact will be based on a call-back system from the appropriate specialist, depending on your requirements.

If you’d like to access home care services, COTA Victoria’s trained and understanding volunteers, all with personal experience navigating the aged care system, will assist you with any queries. An initial 15 minute phone consultation will be provided free of charge, with additional fee for service options available if required. Additional services include:

  • phone support for extended time periods

  • face to face consultations

  • centrelink paperwork support

  • assistance with navigating websites such as Aged Care Guide and My Aged Care

  • advocacy for referrals, assessments and agreement negotiations

Learn more about how COTA can assist.

If residential care is your preferred option, you will be referred to Care Guidance for specialist advice. You will be speaking with professional placement consultants who will give you an understanding of the different aged care options available (from home care to residential care), help you know what to look for in a good provider of aged care services, be able to identify triggers for aged care and carer stress as well confidently navigate websites such as Aged Care Guide and My Aged Care. Care Guidance provides two levels of support:

  • a basic face-to-face navigation session at no charge to talk you through all aspects of accessing residential aged care

  • an aged care journey mapping session at a nominal charge to give you the clarity and understanding to confidently access the support you need, including a personalised care option overview to take home

Learn more about how Care Guidance can assist.



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