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Home and Community Care (HACC)

The HACC program only operates in WA and provides a range of basic home support services so you can continue living independently at home for longer.

HACC services are designed to assist you if you are older and frail, and need help to continue living at home (Source: Shutterstock)
HACC services are designed to assist you if you are older and frail, and need help to continue living at home (Source: Shutterstock)

The HACC program only operates in Western Australia and from 1 July 2018 the program will transition into the Commonwealth Home Support Programme (CHSP). In all other states home care services already operate through CHSP to help you stay independent and in your community.

Who is eligible for HACC services?

HACC services are designed to assist you if you are older and frail or have a disability, and need help to continue living at home.

HACC can provide a range of basic services to support you with everyday tasks. HACC services are also available to support your carers, for example through respite care.

Before you can access services, your eligibility and the level of need is assessed by a HACC service provider.

For further information on the HACC program or for an assessment, contact My Aged Care on 1800 200 422.

What type of services are funded by HACC?

  • Domestic assistance – help with everyday household tasks such as dishwashing, house cleaning, clothes washing, shopping and paying bills.
  • Social support – assistance to keep up with essential activities, shopping, banking, social contacts and activities.
  • Nursing care – health care services provided to a client by a Registered or Enrolled Nurse.
  • Gardening and home maintenance – assistance with minor works in your home and garden.
  • Personal care – assistance with tasks such as eating, bathing and grooming.
  • Allied health – comprises a range of specialist services including podiatry, occupational therapy, physiotherapy and social work.
  • Centre based day care – group activities in a community centre or other location.
  • Meals – preparation and delivery to the client at home or provided at a centre.
  • Respite care – in home respite gives the carer a break from regular caring duties.
  • Assessment – provides accurate and complete information about each client’s needs.
  • Transport – assistance for the client to attend appointments and other activities.
  • Client care coordination – assessment for multiple services and regular reviews.
  • Case management – a qualified staff member coordinates the planning and delivery of services required for each client.
  • Advocacy, counselling and information – advice about rights and responsibilities, information about community and health issues.

The HACC policy is directed at keeping you independent, mobile and at home with quality of life as long as possible.


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