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Estia Health Burton
Provided by
Estia Health Residential Services
Overview
Estia Health Burton is a uniquely designed home, with eight small community residences set in an arc overlooking lawns and backing onto Karuna Park Wetlands.
Each small community provides spacious lounge and dining areas, access to an onsite hairdressing salon, library and games room with a pool table. The home overlooks green space, giving residents the chance to tend the plants and vegetables and enjoy shaded outdoor sitting and entertaining areas.
Nursing home features
- Large home (104 beds)
- Commonwealth subsidy (AN-ACC)
- 24/7 Registered nursing
- Secure garden
- Single rooms with ensuites
- Hairdressing salon
- Facility owned transport
Types of care
- Residential aged care
Reviews
Anonymous
Sat 12 Apr 2025 2:34pm
After my visit there last week , was really not happy about the front desk attitude.
No names etc…. But I think that customer service skills need to be quickly re- energised!
I’ve always worked in customer service / front desk places….
And would’ve had job terminated- if this was the best that could be offered!
It’s part of the wholistic health approach. Not only to clients that live there.
But also to those needing some help at front Desk. That’s the 1st point for good manners.
So manners in customer service & updated skills really need to be addressed.
Other staff did see the way I was spoken to….but just want it made better.
Thank you,… Heather
No names etc…. But I think that customer service skills need to be quickly re- energised!
I’ve always worked in customer service / front desk places….
And would’ve had job terminated- if this was the best that could be offered!
It’s part of the wholistic health approach. Not only to clients that live there.
But also to those needing some help at front Desk. That’s the 1st point for good manners.
So manners in customer service & updated skills really need to be addressed.
Other staff did see the way I was spoken to….but just want it made better.
Thank you,… Heather
Provider ID: 15223
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