ACH Group Support at Home Program

What is the Support at Home Program?

The Support at Home program is designed to provide flexible and personalised care, helping you to stay independent and connected in your home for longer. It focuses on your assessed needs and goals.

Key Features:

• Eight Support Classifications: Ongoing services are categorised into eight classifications based on individual needs.
• Ongoing Services: Continuous support tailored to your assessed needs.
• Assistive Technology & Home Modifications: Access to assistive technology and home modifications to enhance your safety and independence.
• Restorative Care Pathways: Care focused on helping you regain function and independence.
• End-of-Life Care: Dedicated pathways for End-of-Life care, providing support during this sensitive time.

What services are available?

ACH Group offers a range of care and support services to support you to live your good life at home. These are grouped into three sections:

• Clinical Support: These services focus on your health and wellbeing, helping you manage conditions and recover from illness.
• Independence: Designed to help you maintain your personal independence and stay active in your community.
• Everyday Living: Practical assistance to make daily life at home easier and more comfortable.

How to access a Home Care Package

You will complete an assessment with My Aged Care. Call 1800 200 422 or visit the My Aged Care website to arrange your free in-home assessment with the Aged Care Assessment Team (ACAT).

If approved, you will receive a letter confirming your level of funding and be placed in the national queue until you’re assigned a package.

Call Services Australia on 1800 227 475 or visit their website to determine if a participant contribution rate applies to you. It is recommended that you do this as soon as possible.

Once you’re assigned a package, you’ll receive a referral code. Call ACH Group on 8159 3500 and provide your referral code to begin the onboarding process with our team.

Why choose ACH Group?

ACH Group is a not-for-profit community organisation promoting opportunities and services to support older people live good lives since 1952. One of the state’s leading aged care providers, ACH Group supports thousands of older South Australians.

When choosing ACH Group as your Support at Home Provider, you will receive -

• Personalised support to navigate your options.
• Help while you wait for your home care services.
• Your services, your way, tailored to your goals.
• Dedicated Care Partners to support and guide your plan.
• ACH Group’s Good Lives philosophy - services designed around what matters to you.
• Health & wellbeing support with access to ACH Group’s Health Studios.
• Trusted expertise with 70+ years’ experience and a skilled workforce.
• 24/7 support for peace of mind.

We’re here 24/7, giving you peace of mind and support when needed. ACH Group is here to help every step of the way. Our experienced team and in-depth knowledge will help make applying for and coordinating your Support at Home Program a simple and stress-free process.

Simply call 1300 22 44 77 and press 2 to speak with our Welcome Team.